Frequently asked questions
The details, without the runaround.
Find answers about choosing a course, eligibility, payments, and scheduling.
12 questions · All
EnrollmentHow do I enroll?+
Open the course page to check eligibility, price, and availability. When enrollment is open, complete the registration steps and secure payment. Courses marked opening soon are not accepting payments.
EnrollmentWhat information do I need?+
Driver Improvement registration asks for your legal name, email, phone, attendance reason, and required acknowledgements. Other programs may need age, guardian, or prior education information. Required identity and court documents go through the approved provider process, not this contact form.
Driver ImprovementWill I earn five safe driving points?+
Eligible completion may qualify for up to five safe driving points. The result depends on your attendance reason and circumstances. Court directed students must confirm court acceptance and documentation; insurance customers should confirm eligibility with their insurer.
Driver ImprovementDoes this meet commercial driver requirements?+
No. This online Driver Improvement course does not satisfy commercial driver improvement requirements.
Course accessHow will I receive my course?+
When Driver Improvement enrollment is open, access instructions are emailed after verified payment. Three Times Failed and Teen Driver Education require eligibility approval before access. Each course page and checkout explains its access process.
Course accessWhat is included with Teen Driver Education?+
The Teen course includes the 30 hour Driver Education course and the 90 minute Parent and Student course. Review eligibility and current availability on the Teen Drivers page.
Three Times FailedIs this for the knowledge exam or the road test?+
The online Three Times Failed course is for the Virginia general knowledge exam. It is not the training required after three road skills test failures.
Three Times FailedCan students under 18 enroll online?+
Students under 18 must contact the school before enrollment or payment to confirm their education history and the required document verification process. Online checkout is not currently offered for this age group.
SchedulingHow do I arrange Behind the Wheel training?+
Send a scheduling request. The school confirms eligibility, availability, instructor, vehicle, and timing before requesting payment. Sending an inquiry does not reserve or confirm an appointment.
SchedulingCan I cancel or reschedule?+
Contact the school about your appointment. Review the cancellation, weather, no show, and rescheduling terms supplied before payment. Do not assume an appointment has changed until the school confirms it.
PaymentsCan I pay a deposit?+
Online courses use full payment. For Behind the Wheel, the owner can arrange a deposit or full payment after scheduling details are confirmed. Only pay a request issued for your confirmed service.
PaymentsWho handles payment or access questions?+
Contact License to Drive about enrollment or payment. The external course provider handles instruction, identity checks, exams, and completion requirements. Do not send identification or court documents through the general contact form.
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